Customer support
Help with a product or a purchase.
Kalis Wholesale supplies consumer products through established online marketplaces, including Amazon.com, rather than through its own online shop. Orders, deliveries, returns and refunds for Amazon.com purchases are managed through your Amazon account. For questions about a product, we're happy to help.
Bought from us on Amazon.com?
The fastest way to track, cancel, return or get a refund is Returns & Orders in your Amazon.com account.
A question about a product?
Ask us about a product you bought or are thinking of buying. Include your Amazon order number if you have one.
Frequently asked questions
Where can I buy your products?
We supply products through established online marketplaces, including Amazon.com. The seller of each product is shown on its Amazon.com product page and in your order details. We don't sell directly through this website.
How do I track, cancel or return an Amazon.com order?
Sign in to your Amazon.com account and go to Returns & Orders. From there you can track a delivery, cancel an order that hasn't shipped, start a return or check a refund. Amazon's policies apply to orders placed on Amazon.com, and Amazon customer service can help with delivery and payment.
I have a question about a product I bought.
Use the customer support form below and include your Amazon order number if you have it. You can also contact the seller from the order in your Amazon account.
Is Kalis Wholesale part of Amazon?
No. Kalis Wholesale is an independent business that supplies products through Amazon.com and other online marketplaces. We are not affiliated with or endorsed by Amazon.
Can I order directly from you?
Not as a consumer: we don't take orders or payments through this website. Businesses interested in wholesale supply can send a B2B supply enquiry.
Will you ever ask for my payment details?
No. We never ask for card details, bank details or your Amazon password by email, phone or through this website. Payment for Amazon.com orders is handled by Amazon.
I'm a supplier. Who should I contact?
Please use our supplier enquiry form.
Contact customer support
We read every message and reply by email where we can help. For refunds, returns and delivery problems with an Amazon.com order, Amazon's Returns & Orders is usually quickest.